Processing customer orders

When a customer buys, the order appears in your dashboard and you'll be notified by email.

1. 1Go to Business Dashboard → Orders to see new orders.
2. 2Review the items, customer details and where it is going.
3. 3Pack the order. The Orders list tells you how it is leaving: by courier, being collected by the customer, or arranged by you.
4. 4If it is going by courier, the waybill number and a download link sit on the order once the collection is booked — print it and attach it to the parcel.
5. 5Have it packed, labelled and ready when the driver arrives. If nobody is there, the courier may charge for the wasted trip and that is for your account.
6. 6Mark the order as fulfilled once it's on its way or collected.

Not every order is couriered. Orders from shops without a collection address, or without card checkout, still say so on the order — you arrange those with the customer as before.

Fast, friendly communication is the best way to earn good reviews and repeat customers.