Handling refunds and returns

A clear, fair returns approach builds trust. You set the terms for your shop.

1. 1Agree on the issue with the customer (wrong item, damaged, not as described).
2. 2For card/EFT payments, process the refund from your Paystack dashboard against the original transaction.
3. 3Update the order status and restock the item if it's returned in good condition.
4. 4Keep a short record of what happened in case of a dispute.

State your returns window and conditions in your product descriptions so there are no surprises.